This is our commitment to provide all our clients with quality service and clear service standards that we can be held accountable to.

This Charter also provides our employees with clear standards to strive for in service excellence according to our values and to achieve our vision to be Australia’s leading trustee company. Equity Trustees as a trustee, will always put its duty to beneficiaries, investors and members first and over its own interests.

Our promise

As we strive to deliver exceptional client service, we encourage you to provide feedback. Whether you have a request for action, a compliment or a complaint, we would like to hear from you.

Download Our Client Service Charter